Shipping Policy

[vc_row full_width=”stretch_row” css=”.vc_custom_1527663410765{margin-top: -40px !important;margin-bottom: 8vh !important;padding-top: 8vh !important;padding-bottom: 8vh !important;background-color: #f8f8f8 !important;}”][vc_column width=”1/2″ offset=”vc_col-sm-offset-3″ css=”.vc_custom_1527239539599{padding-top: 0px !important;}”][woodmart_info_box image=”1672″ alignment=”center” title_size=”large” link=”|||” css=”.vc_custom_1622896900426{margin-bottom: 0px !important;}” woodmart_css_id=”60bb70fc4417e” svg_animation=”no” info_box_inline=”no” img_size=”medium”][/woodmart_info_box][vc_column_text css=”.vc_custom_1673270292108{margin-bottom: 0px !important;}” el_class=”text-larger” text_larger=”no” woodmart_inline=”no”]

Mex Strength is the operator of (https://mexstrengthltd.com/). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1528700414903{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}”][vc_column css=”.vc_custom_1527238251732{padding-top: 0px !important;}”][woodmart_responsive_text_block size=”custom” font_weight=”600″ color_scheme=”dark” align=”left” css=”.vc_custom_1620108811634{margin-bottom: 15px !important;}” woodmart_css_id=”6090e5feb657f” text_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGV4dC1ibG9jayJdfSwic2VsZWN0b3JfaWQiOiI2MDkwZTVmZWI2NTdmIiwiZGF0YSI6eyJkZXNrdG9wIjoiMThweCJ9fQ==” content_width=”100″ inline=”no”]1. GENERAL[/woodmart_responsive_text_block][vc_column_text css=”.vc_custom_1673270342403{margin-bottom: 0px !important;}” el_class=”text-larger” text_larger=”no” woodmart_inline=”no”]Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1528700432537{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}”][vc_column css=”.vc_custom_1527238251732{padding-top: 0px !important;}”][woodmart_responsive_text_block size=”custom” font_weight=”600″ color_scheme=”dark” align=”left” css=”.vc_custom_1620108876097{margin-bottom: 15px !important;}” woodmart_css_id=”6090e6478007d” text_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGV4dC1ibG9jayJdfSwic2VsZWN0b3JfaWQiOiI2MDkwZTY0NzgwMDdkIiwiZGF0YSI6eyJkZXNrdG9wIjoiMThweCJ9fQ==” content_width=”100″ inline=”no”]2. SHIPPING COST

[/woodmart_responsive_text_block][vc_column_text css=”.vc_custom_1673270384116{margin-bottom: 0px !important;}” text_larger=”no” woodmart_inline=”no”]Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1528700440423{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}”][vc_column css=”.vc_custom_1527238251732{padding-top: 0px !important;}”][woodmart_responsive_text_block size=”custom” font_weight=”600″ color_scheme=”dark” align=”left” css=”.vc_custom_1620660797621{margin-bottom: 15px !important;}” woodmart_css_id=”609952397cf83″ text_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGV4dC1ibG9jayJdfSwic2VsZWN0b3JfaWQiOiI2MDk5NTIzOTdjZjgzIiwiZGF0YSI6eyJkZXNrdG9wIjoiMThweCJ9fQ==” content_width=”100″ inline=”no”]3. DELIVERY TERMS[/woodmart_responsive_text_block][vc_column_text css=”.vc_custom_1673270453466{margin-bottom: 0px !important;}” el_class=”text-larger” text_larger=”no” woodmart_inline=”no”]3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days

3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.

3.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.5 P.O. Box Shipping
Mex Strenght will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

3.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

3.7 Items Out of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

3.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1528700444689{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}”][vc_column css=”.vc_custom_1527238251732{padding-top: 0px !important;}”][woodmart_responsive_text_block size=”custom” font_weight=”600″ color_scheme=”dark” align=”left” css=”.vc_custom_1620660829584{margin-bottom: 15px !important;}” woodmart_css_id=”60995259bff15″ text_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGV4dC1ibG9jayJdfSwic2VsZWN0b3JfaWQiOiI2MDk5NTI1OWJmZjE1IiwiZGF0YSI6eyJkZXNrdG9wIjoiMThweCJ9fQ==” content_width=”100″ inline=”no”]4. TRACKING NOTIFICATION[/woodmart_responsive_text_block][vc_column_text css=”.vc_custom_1673270476827{margin-bottom: 0px !important;}” el_class=”text-larger” text_larger=”no” woodmart_inline=”no”]Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1528700448393{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}”][vc_column css=”.vc_custom_1527238251732{padding-top: 0px !important;}”][woodmart_responsive_text_block size=”custom” font_weight=”600″ color_scheme=”dark” align=”left” css=”.vc_custom_1620660843904{margin-bottom: 15px !important;}” woodmart_css_id=”60995267a103d” text_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGV4dC1ibG9jayJdfSwic2VsZWN0b3JfaWQiOiI2MDk5NTI2N2ExMDNkIiwiZGF0YSI6eyJkZXNrdG9wIjoiMThweCJ9fQ==” content_width=”100″ inline=”no”]5. PARCEL DAMAGED IN TRANSIT[/woodmart_responsive_text_block][vc_column_text css=”.vc_custom_1673270499983{margin-bottom: 0px !important;}” el_class=”text-larger” text_larger=”no” woodmart_inline=”no”]If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1622895537673{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column css=”.vc_custom_1527238251732{padding-top: 0px !important;}”][woodmart_responsive_text_block size=”custom” font_weight=”600″ color_scheme=”dark” align=”left” css=”.vc_custom_1620660851467{margin-bottom: 15px !important;}” woodmart_css_id=”6099526fad9ea” text_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGV4dC1ibG9jayJdfSwic2VsZWN0b3JfaWQiOiI2MDk5NTI2ZmFkOWVhIiwiZGF0YSI6eyJkZXNrdG9wIjoiMThweCJ9fQ==” content_width=”100″ inline=”no”]6. DUTIES & TAX[/woodmart_responsive_text_block][vc_column_text css=”.vc_custom_1673270535841{margin-bottom: 0px !important;}” el_class=”text-larger” text_larger=”no” woodmart_inline=”no”]6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website

6.2 Import Duties & Taxes
Import duties and taxes for international shipments will be prepaid, without any additional fees to be paid by the customer upon arrival in the destination country[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1622895546101{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column css=”.vc_custom_1527238251732{padding-top: 0px !important;}”][woodmart_responsive_text_block size=”custom” font_weight=”600″ color_scheme=”dark” align=”left” css=”.vc_custom_1620109215104{margin-bottom: 15px !important;}” woodmart_css_id=”6090e79473efc” text_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGV4dC1ibG9jayJdfSwic2VsZWN0b3JfaWQiOiI2MDkwZTc5NDczZWZjIiwiZGF0YSI6eyJkZXNrdG9wIjoiMThweCJ9fQ==” content_width=”100″ inline=”no”]7. CANCELATION[/woodmart_responsive_text_block][vc_column_text css=”.vc_custom_1673270560143{margin-bottom: 0px !important;}” el_class=”text-larger” text_larger=”no” woodmart_inline=”no”]If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1622895554048{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column css=”.vc_custom_1527238251732{padding-top: 0px !important;}”][woodmart_responsive_text_block size=”custom” font_weight=”600″ color_scheme=”dark” align=”left” css=”.vc_custom_1673270655831{margin-bottom: 15px !important;}” woodmart_css_id=”63bc157ab280c” text_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGV4dC1ibG9jayJdfSwic2VsZWN0b3JfaWQiOiI2M2JjMTU3YWIyODBjIiwiZGF0YSI6eyJkZXNrdG9wIjoiMThweCJ9fQ==” content_width=”100″ inline=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2M2JjMTU3YWIyODBjIiwic2hvcnRjb2RlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV90ZXh0X2Jsb2NrIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=”]8. INSURANCE[/woodmart_responsive_text_block][vc_column_text css=”.vc_custom_1620660887239{margin-bottom: 0px !important;}” el_class=”text-larger” text_larger=”no”]Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1622895562356{margin-right: 0px !important;margin-bottom: 25px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 30px !important;padding-right: 15px !important;padding-bottom: 30px !important;padding-left: 15px !important;background-color: #ffffff !important;border-left-color: #e7e7e7 !important;border-left-style: solid !important;border-right-color: #e7e7e7 !important;border-right-style: solid !important;border-top-color: #e7e7e7 !important;border-top-style: solid !important;border-bottom-color: #e7e7e7 !important;border-bottom-style: solid !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column css=”.vc_custom_1527238251732{padding-top: 0px !important;}”][woodmart_responsive_text_block size=”custom” font_weight=”600″ color_scheme=”dark” align=”left” css=”.vc_custom_1673270646207{margin-bottom: 15px !important;}” woodmart_css_id=”63bc1557bd7c2″ text_font_size=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zaXplIiwiY3NzX2FyZ3MiOnsiZm9udC1zaXplIjpbIiAud29vZG1hcnQtdGV4dC1ibG9jayJdfSwic2VsZWN0b3JfaWQiOiI2M2JjMTU1N2JkN2MyIiwiZGF0YSI6eyJkZXNrdG9wIjoiMThweCJ9fQ==” content_width=”100″ inline=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2M2JjMTU1N2JkN2MyIiwic2hvcnRjb2RlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV90ZXh0X2Jsb2NrIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=”]9. CUSTOMER SERVICE[/woodmart_responsive_text_block][vc_column_text css=”.vc_custom_1714372932540{margin-bottom: 0px !important;}” el_class=”text-larger” text_larger=”no” woodmart_inline=”no”]For all customer service inquiries, please email us at info@mexstrengthltd.com[/vc_column_text][/vc_column][/vc_row]